Allscripts, Cerner top EHR user satisfaction rankings

But one-fifth of respondents to Black Book Rankings survey feel 'stuck' with 'inadequate' systems
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Allscripts, Cerner and CPSI all retain the top spot in their respective markets for user satisfaction, according to the latest report from market research firm Black Book Rankings.

The annual report, released March 18 and based on thousands of ballots from technology and nursing staff at 702 hospitals, found that CPSI retained the No. 1 ranking for hospitals under 100 beds, rural hospitals and critical access hospitals for the fifth year in a row. Cerner retained the top spot for community hospitals of 101-250 beds for the same time period; it also came out the best for hospital systems.

Allscripts was the top dog for the second year in a row in the 250-plus category; it edged out Epic last year, according to an announcement on the report.  

Other vendors scoring well in the 2015 survey included: Epic Systems, GE Healthcare, McKesson, Meditech, Healthland, HMS, Quadramed, NextGen, Razorinsights (athenahealth), Prognosis and Siemens.

Still, the report also revealed that almost one-fifth of hospitals (19 percent) felt stuck with an inadequate EHR and were unhappy with their vendor. The most common problems were EHRs that were more expensive than anticipated, vendors that couldn't or wouldn't help the hospital meet interoperability goals, and vendors that oversold their capabilities or mismatched functions to the hospital.

"As the EHR substitutions, consolidations and meaningful use uncertainties resolve in 2015, the client satisfaction spectrum still appears to be running between those hospitals with high contentment and functionality, to hospitals unmistakably stuck with systems nominally operative with implementation delays, mounting add-on charges, patient care interruptions, meaningful use snafus, garden walled networks and interoperability disconnects," Black Book's announcement said.

The survey also found a "substantial" improvement in inclusion of clinicians in the EHR selection process, with 74 percent of IT personnel and 14 percent of nurses reporting clinician involvement, up from 60 percent of technicians and 6 percent of nurses last year.

Interestingly, CIOs reported that they believed nurse satisfaction with EHRs has also increased. However, a separate Black Book survey of nurses found that their dissatisfaction with the systems was at an all-time high.

To learn more:
- read the announcement

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