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How to handle sticky social media situations

"Almost universally when speaking to physicians and healthcare administrators, social media is seen from the perspective of risk and fear," said pediatric gastroenterologist Dr. Bryan Vartabedian in

Physician social media users say ROI is real

By investing 90 minutes per week to reaching patients via Twitter, YouTube, Google+, and three Facebook accounts, Dr. Vandna Jerath said she's been able to build her credibility and build a bond with

Doc strikes back at blogger with $1M libel lawsuit

Oregon medical spa doctor Jerrold "Jerry" Darm does not have a flawless past. In 2001, Darm was reprimanded for a violation of the Medical Practices Act, cited for "unprofessional or dishonorable

How to create a social media policy for staff

While you should be well-versed by now in the reasons to develop a social media presence for your practice , it's important to make sure that your employees' personal social media use doesn't

'Politely refuse' Facebook friend requests from patients, medical group warns

While the American Medical Association's social media guidelines released last year gently suggest that physicians "consider separating personal and professional content online" and "maintain

Docs should show online social support, report says

When patients are diagnosed with a new acute or chronic illness, the Internet is often one of the first places they share the news when they get home from the doctor's office, suggests a new report

Facebook and Twitter: How to deal with patient complaints

As anyone who's ever worked with the public knows, it's no fun dealing with an angry customer who chooses to express his or her dissatisfaction as loudly and publicly as possible. In a medical

Social media: How do you know if it's working?

So you're using social media to try to engage your patients. How do you know if it's working? That's the question I'll be joining a group of panelists to answer on Sunday at the Cleveland Clinic's

What patients don't want from social media

Despite consumers' growing reliance on social media sites such as Facebook to obtain health information , most don't want to use these public forums to interact with their doctors directly, a

Mobile health aid to Japan about more than technology

It's often easy to forget amid all the hype of various technologies and collaborations that people--both providers and patients--remain at the heart of mobile healthcare. To that end, I want to take